QUESTION: We have beige carpet and after using your product to remove a small urine stain our carpet color has changed.
ANSWER: Nothing in our product can change the color of carpet. What you see is our product returned your carpet to its original color by removing soil and other matter that caused the carpet to be dirty in that spot. Urine can bleach or dye beige fibers if left on too long. Once the carpet has been dyed, only dying the fiber again can return it back to normal. We recommend you clean your carpet and you should have it back to its natural color. Not all carpet cleaners use professional grade cleaners, that is why after a carpet cleaning or spotting, most carpets return to a dirty look when the carpet is dry. You can use a gallon of our products to clean your carpets and the results will have you smiling in glee.

QUESTION: How do you remove urine odors and other pet problems in clothes caused by pet accidents?
ANSWER: Pre-spray clothes before placing in washing machine with regular detergent. You will find all the stains, odors and urine removed after the wash. For Cat urine or stains use Dumb Cat®. For Dog related accidents, use Poop-Off® Superior Stain & Odor Remover.

QUESTION: Our pet had an accident on our Mattress. It has soaked into the padding and left a yellow stain on the top of the Mattress. What do we do?
ANSWER: Use Dumb Cat® to remove the urine inside the mattress from cat accidents. Use Poop-Off ®Superior Stain & Odor remover for dog, human and small animal accidents inside the mattress. Both products will remove the yellow urine stains on top of the mattress. Unless the fabric is not color safe and discolors due to contact with urine, blood or other matter. Many manufacturers of mattresses use fabrics that will discolor when wet. Our products will not remove these fabric changes. Follow the directions on the bottle for best results. Some manufacturers use fabric that causes a wicking effect. The urine stain moves out from the center to make a ring. Mist the outer areas with our product and wipe with a wet clean rag to remove the ring effect. All our products come with a money back guarantee. For stains inside the padding pour a liberal amount of product directly into mattress from the top. Gravity will direct the liquid to the source of odors and stains. The problem will be eliminated as the liquid does its job.

QUESTION: We plan to have our carpet cleaned. Can we use your products to pre-treat areas before the carpet cleaners arrive?
ANSWER: Yes, you can pre-treat the areas. Spray the appropriate product on stains or areas affected by urine or pet stains and odors. Most professional carpet cleaners use detergents to surface treat carpet. Their products will reactivate old urine accidents and set-in stains. Commonly called "wicking" the stains re-appear soon after carpets have been cleaned. Pour directly over serious stains our liquid and do not wipe up. Use at least three days before the carpets are to be cleaned. The spots should not reappear after the cleaning.

QUESTION: Our puppy keeps urinating all over the carpet and flooring. What can we do?
ANSWER: Puppies like kittens use their parents marking scent to find their way when lost. This marking scent is part of every urination. When the puppy has an accident, it sniffs for the scent left behind in its urine. You must remove this marking scent; otherwise the puppy will be confused. Poop-Off® Superior Stain & Odor Remover was developed to permanently remove the unique marking scent and leave behind a deterrent that the puppy will not confuse with its marking scent. Basic enzyme products will remove the stains and some of the urine left behind, but they have no effect on the marking scent. Poop-Off® Superior Stain & Odor Remover should be used on all puppy accidents. Use a back light to find accidents, or use you nose directly over carpet. Apply Poop-Off® Superior Stain & Odor Remover as needed. Follow the instructions on our website for housebreaking puppies. If you follow the steps, you will have a housebroken puppy and end the need to buy stain and odor removers.

QUESTION: The birds in our neighborhood believe our car is their poop spot. How do we get the bird poop off the car? Much of it has dried hard as concrete.
ANSWER: You need Poop-Off® Anywhere Wipes. Wipe it on the bird poop and it will instantly melt the poop, so it can be safely wiped away. It will not harm the paint or glass on your car.